By placing an order withDragonfly Screen Graphics LLC, you agree to the following terms and conditions. These terms govern all orders, custom printing services, and transactions conducted through our website or in person. Last updated: June 2025.
1 Order Acceptance & ApprovalAll orders are subject to acceptance by [Your Company Name]. We reserve the right to refuse or cancel any order at our discretion.Orders are not considered confirmed until you receive a written order confirmation or proof approval via email. Production will not begin until the customer has approved the final artwork proof in writing.⚠️ Once artwork approval is given, no changes can be made to the design, quantity, garment style, or color without incurring additional charges.
2 Artwork & DesignCustomers are responsible for supplying print-ready artwork. We accept files in the following formats: AI, EPS, PDF, and high-resolution PNG (300 DPI minimum).Artwork must be supplied in vector format where possible.Low-resolution images submitted against our guidelines may result in reduced print quality; we are not liable for such outcomes.Custom design services are available at an additional charge. Quotes will be provided upon request.By submitting artwork, you confirm that you own or have the legal right to use all images, logos, and text included.We reserve the right to decline printing any artwork that is offensive, unlawful, or violates third-party intellectual property rights.
3 Pricing & PaymentAll prices are quoted in U.S. dollars and are subject to change without notice. Your quoted price is locked in at the time of order confirmation.A 50% non-refundable deposit is required before production begins on custom orders.The remaining balance is due upon completion, prior to shipment or pickup.We accept major credit cards, debit cards, checks, and bank transfers.Returned checks are subject to a $35 returned check fee.
4 Turnaround Time & Rush OrdersStandard production time is 7–10 business days after artwork approval and payment of deposit. Turnaround times are estimates and not guaranteed unless a rush order agreement is signed.Rush orders (1–3 business days) are available at an additional fee and subject to capacity.We are not responsible for delays caused by shipping carriers, customer delays in approval, or circumstances beyond our control (e.g., natural disasters, supply shortages).
5 Minimum Order QuantitiesScreen printing requires a minimum order quantity of 12 pieces per design. Smaller quantities may be available via digital/DTG printing; please contact us for pricing.Each screen color in a design requires a separate screen setup. Setup fees apply per color, per location.
6 Color AccuracyColors displayed on screens may differ from final printed results due to monitor calibration differences and the nature of screen printing inks. We strive to match colors as closely as possible to submitted Pantone (PMS) color codes.We are not liable for color variations that fall within industry-standard tolerances. If exact color matching is critical, a pre-production sample is strongly recommended (additional charges apply).
7 Garments & BlanksWe offer a selection of blank garments from trusted suppliers. When customers supply their own garments (customer-supplied blanks), the following applies:We are not responsible for damage to customer-supplied garments caused by the printing process, including shrinkage, dye migration, or fabric incompatibility.An overage of 5–10% is recommended for customer-supplied blanks to account for spoilage.We cannot guarantee print results on garments not sourced through our suppliers.
8 Spoilage & MisprintsIndustry standard allows for a spoilage rate of up to 2% of the total order. In the event of spoilage beyond this threshold due to our error, we will reprint or credit the affected items.We are not responsible for replacing garments sourced by the customer. Misprints on customer-supplied blanks will be credited at our standard blank cost only.
9 Returns, Refunds & CancellationsBecause all orders are custom-made, we do not accept returns or issue refunds for approved and completed orders unless the error is ours.If we made an error (wrong color, placement, or design), we will reprint the affected items at no charge.Claims must be submitted within 7 days of receiving your order, along with photographic evidence.Order cancellations prior to production may forfeit the deposit. Cancellations after production has begun will be charged in full.📸 Please inspect your order upon receipt and contact us immediately if there is an issue.
10 Shipping & DeliveryShipping costs are calculated at checkout or quoted separately for large orders. Risk of loss passes to the customer upon handoff to the shipping carrier.We are not responsible for lost, stolen, or damaged packages once in carrier custody.Local pickup is available at our facility during business hours.Delivery addresses must be accurate; re-shipment fees apply for returned packages.
11 Intellectual PropertyThe customer represents and warrants that they have all necessary rights, licenses, and permissions to reproduce any trademarks, logos, copyrighted images, or other intellectual property included in submitted artwork.[Your Company Name] assumes no liability for intellectual property infringement based on artwork provided by the customer. The customer agrees to indemnify and hold [Your Company Name] harmless from any claims arising from submitted artwork.
12 Limitation of LiabilityIn no event shall [Your Company Name] be liable for any indirect, incidental, special, or consequential damages arising out of or related to your order. Our maximum liability is limited to the value of the order in question.
13 PrivacyWe collect and use your personal information solely for the purpose of fulfilling your order and communicating with you. We do not sell or share your information with third parties except as required to complete your order (e.g., shipping carriers). Please see our Privacy Policy for full details.
14 Governing LawThese terms shall be governed by and construed in accordance with the laws of the State of Tennessee Any disputes shall be resolved in the courts of Davison County, Nashville, TN].
15 Changes to These TermsWe reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Continued use of our services following any changes constitutes acceptance of the new terms.
16 Contact UsIf you have questions about these Terms & Conditions, please reach out to us:
Email: info@dragonflysg.com
Phone: (615)) 329-3776
Address: 1630 State St.Nashville, TN 37203
1630 State Street, Nashville, TN 37203.
Monday - Thursday: 8:30 am-4:00pm
Friday: 8:30 am - 3:30 pm
+1 (615) 329-3776
info@dragonflysg.com
+1 (615) 320-5844 (FAX)
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